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Mô tả công việc

- Installing and configuring computer hardware and software for corporate workstations (Windows and Mac)

- Maintain accurate records and inventory of hardware assets

- Perform troubleshooting on computers and network using different diagnostic techniques

- Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure

- Responding in a timely manner to service issues and requests

- Monitoring and maintaining computer systems and networks

- Providing technical support across the company (this may be in person or over the phone)

- Provide needed information on IT products or services

- Provide feedback on processes and make recommendations on areas to improve

- Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems

- Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel

- Assist in testing new technology (Software Updates and new programs for compatibility and performance)

- Create, maintain, and update computer images according to organizational standards and security requirements

- Other miscellaneous duties as assigned

Yêu cầu công việc

- Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese

- At least 3 years experience as equivalent position

- A technical, systematic, and logical thought process

- Problem-solving skills

- An ability to stick to strict deadlines

- An ability to prioritize

- Detail oriented and organized

- Ability to multi-task and track multiple objectives, goals, and projects concurrently


- Experience with the following systems and technologies:

- Google Workspace

- JumpCloud

- SnipeIT

- Windows operating systems

- Apple operating systems

- Microsoft Office Products

Quyền lợi được hưởng

- Thử việc 2 tháng 100% lương

- Đóng bảo hiểm full lương ngay từ khi thử việc

- 18 ngày phép/năm

- 13 tháng lương, Performance bonus

- Các phúc lợi khác: được hỗ trợ ăn trưa, gym, parking, birthday/Tet/wedding voucher... )

- Premium healthcare insurance

- Monthly team-building & special celebrations on Autumn Festival, Halloween, Christmas, Tet, ...

- Happy hours everyday with free snacks, soft drinks, fruit and coffee

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