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Mô tả công việc

- Monitor and evaluate inbound or outbound calls and other communication channels (Chat, Email, Store) to ensure that any information is correctly transmitted to customers by agents.

- Knowledge, process and attitude training for agents. Responsible for providing technical specifications, key processes related to delivered products; Resolve customer requests and find the best solution to provide Answers to agents.

- Plan training, coaching for new and old agents on a daily, weekly and monthly.

- Participate in the design of call script, quality assurance standards and formats.

- Coordinating and supervising the agents working process.

- Report, analyze and coordinate with Team Leader to keep KPI target and Customer Service process.

- Propose solutions and solve problems arising in the working process.

Yêu cầu ứng viên

- At least 1 year of Quality Assurance (QA) experience in Call Center.

- Organizational, planning and management skills.

- Team work, training and coaching skills.

- Problem solving skills, creativity and electronic knowledge base.

- Good English reading and writing.

- Good in using Microsoft Office, Excel and Power point.

Quyền lợi được hưởng

- Lương thỏa thuận theo năng lực.

- Negotiable salary according to ability.

- 14 days of leave/year.

- 13th month salary and periodic salary increase.

- Participating in social insurance and health insurance with full salary.

- Periodic health examination.

- The Trade Union, travel, party and enjoy holidays, Tet, joys, birthdays, ..

- Professional environment, modern office, working equipment provided by the company.

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